Refund policy
Return Policy
ELÒDI VORÈ
Contact: contact@elodivore.com
At ELÒDI VORÈ, we are committed to refined craftsmanship and customer satisfaction. If you are not fully satisfied with your purchase, please review our return guidelines below.
1. Return Window
Customers may request a return within 14 days of delivery.
To initiate a return, please contact us at:
📩 contact@elodivore.com
Include:
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Your order number
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Reason for return
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Clear photos (if item is damaged or incorrect)
Returns requested after 14 days of delivery will not be accepted.
2. Return Conditions
To be eligible for a return:
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Items must be unused and unworn
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Must be in original condition and packaging
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All tags must remain attached
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No visible signs of wear, damage, or alteration
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
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Final sale items
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Gift cards
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Items marked as non-returnable at checkout
4. Return Shipping
Customers are responsible for return shipping costs unless:
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The item arrived damaged
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The wrong item was sent
We recommend using a tracked shipping method. ELÒDI VORÈ is not responsible for returns lost in transit.
5. Refunds
Once the returned item is received and inspected:
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Approved refunds will be issued to the original payment method
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Processing time: 5–10 business days
Original shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect, contact us within 48 hours of delivery with:
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Order number
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Clear photos of product and packaging
We will review and provide an appropriate resolution.
7. Exchanges
At this time, we do not offer direct exchanges.
If you wish to change size or style, please:
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Initiate a return
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Place a new order separately
For any questions regarding returns, please contact:
Thank you for choosing ELÒDI VORÈ — crafted with intention, delivered with care.