Shipping policy
Shipping Policy
ELÒDI VORÈ
Contact: contact@elodivore.com
Thank you for shopping with ELÒDI VORÈ. Below you will find detailed information regarding our shipping process, delivery times, and important policies.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods (e.g., seasonal launches, promotions), processing times may extend slightly.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
2. Shipping Times
Estimated delivery times as stated on our product page :
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United States: 8–12 business days
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United Kingdom: 8–12 business days
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Europe: 5–10 business days
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Canada & Australia: 6–12 business days
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Rest of World: 7–15 business days
Please note: Delivery times are estimates and may vary due to customs procedures, carrier delays, or peak seasons.
3. Shipping Fees
Shipping costs are calculated at checkout based on destination and selected service.
We may offer complimentary shipping promotions during selected campaigns.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, VAT, or import taxes determined by your local authorities.
These charges are the responsibility of the customer unless otherwise stated at checkout.
ELÒDI VORÈ is not responsible for delays caused by customs clearance.
5. Tracking Your Order
Once shipped, you will receive a tracking number via email.
If you have not received tracking details within 3 business days of placing your order, please contact:
6. Address Accuracy
Customers are responsible for providing accurate shipping details at checkout.
ELÒDI VORÈ is not liable for:
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Incorrect or incomplete addresses
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Failed deliveries due to customer error
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Packages returned due to address issues
Reshipping fees may apply.
7. Lost or Delayed Packages
If your order appears delayed beyond the estimated timeframe, please contact us. We will assist in coordinating with the carrier.
In rare cases of confirmed loss, we will arrange a replacement or resolution accordingly.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the product and packaging
We will review and provide an appropriate solution.
9. Delivery Confirmation
Once a package is marked as “Delivered” by the carrier, ELÒDI VORÈ is not responsible for:
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Theft
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Misplaced packages
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Unauthorized acceptance
We recommend ensuring a secure delivery location.
If you have any questions, please reach out to us at:
Thank you for choosing ELÒDI VORÈ — refined craftsmanship, delivered with care.